First, let's talk about customer service. I built my C&C cage myself, and it's about 1/2 wider than the standard size. The product dimensions are clearly listed on the website, so I knew when I ordered the cafe that it would not be a perfect fit. I would just figure something out for the bit of space (1/4 inch) on either side. Imagine my surprise when Sue emailed me back after I placed the order! Without me even having to ask, she volunteered to have the coro cut especially to my cage specs - she was so helpful and friendly. So I now have a "custom" cafe now that fits perfectly thanks to her going the extra mile. Add to that the fact that I placed the order on 3/26, it was shipped on 3/27 and I received it on 3/29 - you can't ask for faster service/delivery than that. So 5 stars for customer service, from start to finish!
Next, product review. My piggies pee and poo mostly where they eat, so having a kitchen area that's big enough for them, a food bowl, hay rack and water bottle has really cut down on cleaning. I don't have to do a complete cage change (fleece) as often, there are fewer poos to sweep daily, less hay stuck all over the fleece, and a longer time before we start to get a whiff of that "barn-like" smell. :-) I've been using carefresh over newspaper in the cafe, so have just been cleaning that every couple of days, but think I may want to try fleece, and have potty pads on top that I would change every 1-2 days to cut down on the cost (it will, I know, increase my laundry!). Either way, I love this cafe!