Return Policy for the Guinea Pig Cages Store
Common Return Reasons
#1 “It’s too big!” (This is the reason we require you to check the box saying “Yes, I’ve measured my space and it fits.”) However, there’s a way to save yourself time and money by reducing the cage to a smaller size. Please make sure that you provide your guinea pigs with the appropriate size cage. Contact us for assistance.
#2"This is cardboard!" Coroplast looks like cardboard, but it is made of plastic not paper. Please see our Cages & Cavy FAQ page for more info about Coroplast.
#3: "The cage did not arrive assembled!" These are cage kits. The cages are too big to be shipped assembled and would require a commercial freight truck to deliver.
#4"The coroplast base was folded and is damaged!" Coroplast bases must be scored and FOLDED prior to shipping. This leaves a thin vertical 6” or 12” crease mark in the center of the wall. It is a necessary but minor cosmetic imperfection in order to ship the product to keep shipping as low as possible. This crease is NOT scored, but rather a minor indentaion and does not affect the functionality of the base. It’s barely noticeable once assembled. You can warm it with a hair dryer to diminish the mark. Follow the link for an example of the crush mark Cagetopia Creation setup.
Our Return Policy
Please contact email@example.com with your name and order number to obtain a Returned Merchandise Authorization (RMA) number prior to returning. You will be given an RMA# and return address by email. Returns must be received back within 14 days of delivery. Orders received back without an RMA will not be refunded. Refused deliveries will not be refunded.
You are responsible for the return shipping costs to us. Be sure to get a tracking number. Carriers often pad the dimensions of the box which increases the shipping cost, so measure the box yourself prior to bringing it to the carrier of your choice.
We are not responsible for packages that are returned damaged or lost.
PLEASE NOTE: Once your order is received back in salable condition, you will be credited the price of the products -- less any shipping charges, discounts given, and restock. If you don’t see your refund within a week after we receive it, please contact us. We may not have received it yet, so please contact us to be sure.
Restock Fees & Eligibility
- 15% restocking fee on all returnable items.
- The two Coroplast sheet products -- (Coroplast Sheet - 5 pcs 29x48) and (Full Sheet of Coroplast - Thirds) -- are not returnable.
- • Bases with the 10” height hedgehog walls are not returnable
Products must be in original, unused, odor-free, unassembled condition and must be free of hair, hay, perfume, or smoke. If the products show any type of use, it will void the refund. Please don't spend the money to ship it back if there was an animal in the cage (we can tell!). Do NOT wipe down the cage with anything except plain water.
Packing Contents for Return
IMPORTANT: If the contents were haphazardly placed in the box causing damage, we reserve the right to assess a higher restock fee at our discretion. So it's to your benefit to read and follow all instructions carefully to be sure it's properly packed for transit.
GRIDS: Secure all the grids tightly. If they are not properly fastened together, it will cause damage to the contents and void the return. Use string, rope, fabric strips, cable ties...anything. Be sure they are FIRMLY secured to each other and use the original (or similar) cushioning between the grids and the coroplast to avoid damage.
COROPLAST: The Coroplast arrived to you with the "fold" side towards the bottom or side. Do not bend the Coroplast if it is resistant. If you are unsure how to fold it properly, please contact firstname.lastname@example.org for more information. Do not put any grids between the folded coroplast base.