In summary, if we made a mistake on your order, we will take care of it at no cost to you. Minor cosmetic flaws are not considered 'mistakes.'
AT THIS TIME we are NOT accepting returns due to Covid and our normal return policies below do not apply.
If you want to return a product for other reasons, please review our return policy and please contact us first for an RMA (Return Merchandise Authorization). Please note we do not refund shipping in either direction if we are not at fault and we have a 15% restocking fee. We do not resell returns at full price. We have to put them on clearance at discounted prices.
Was there a problem with your order?
If we made a mistake or missed something on your order, please contact firstname.lastname@example.org, and we will correct it immediately at no cost to you. Please inspect your order as soon as possible and notify us of any issues within 2 days after delivery.
#1 Reason for returns? “It’s too big!” (This is the reason we require you to check the box saying “Yes, I’ve measured my space and it fits.”) However, there’s a way to save yourself time and money by reducing the cage to a smaller size if absolutely necessary. These ARE the best cages for your guinea pigs, let us help you. Contact email@example.com for assistance.
#2 Reason: You mistakenly think the Coroplast is cardboard and not durable enough. It isn’t cardboard. It’s plastic, super durable, and will last indefinitely. Please see our Cages & Cavy FAQ page for more info about Coroplast. C&C cages have been used by hundreds of thousands of guinea pig owners for over 20 years.
#3 Reason: You thought the cage should have arrived assembled. These are cage kits. The cages are too big to be shipped assembled. Assembled they are the size of a piece of furniture and would require a commercial freight truck for delivery. If you are new to C&C cages, assembly is easier than it looks!
#4 Reason: You are bothered by the simple crease in the long walls from the fold of the coroplast. It is just cosmetic, very minor and absolutely required in order to ship a C&C cage at all. There is no getting around it and nobody does a better, more professional job in minimizing its appearance than we do. Once the grids are up with everything in place, you won't even notice it anymore.
Our Return Policy
Please contact firstname.lastname@example.org with your name and order number to obtain a Returned Merchandise Authorization (RMA) number prior to returning. You will be given an RMA# and return address by email. Returns must be received back within 14 days of receipt. Orders received back without an RMA will not be refunded. Refused deliveries will not be refunded.
You are responsible for shipping the product back to us. We do not refund shipping in either direction if we were not at fault. Please note, subjective esthetics (how something looks to you --not liking a color, for example) do not constitute faults.
Be sure to get a tracking number. Carriers often pad the dimensions of the box which increases the shipping cost, so measure the box yourself prior to bringing it to the carrier of your choice.
We are not responsible for packages that are returned damaged or lost.
PLEASE NOTE: Once your order is received back in sellable condition, you will be credited the price paid for the products -- net of any shipping charges, discounts given, and restocking fees. If you don’t see your refund within a week after we receive it, please contact us. We may not have received it yet, so please contact us to be sure.
Restock Fees & Eligibility
- 15% restocking fee on all items. If the box was never opened, we may waive the restocking fee upon inspection.
- The two Coroplast sheet products -- (Coroplast Sheet - 5 pcs 29x48) and (Full Sheet of Coroplast - Thirds) -- are not returnable.
Products must be in original, unused, odor-free, unassembled condition and must be free of hair, hay, perfume, and smoke. If the products show any type of use, it will void the refund. Please don't spend the money to ship it back if there was an animal in the cage (we can tell!). Do NOT wipe down the cage with anything except plain water.
Packing Contents for Return
IMPORTANT: If the contents were haphazardly placed in the box causing damage, we reserve the right to assess a higher restocking fee at our discretion. So it's to your benefit to read and follow all instructions carefully to be sure it's properly packed for transit.
GRIDS: Secure all the grids tightly. If they are not properly fastened together, it will cause damage to the contents and void the return. Use string, rope, fabric strips, cable ties...anything. Be sure they are FIRMLY secured to each other and use the original (or similar) cushioning between the grids and the coroplast to avoid damage.
COROPLAST: The Coroplast arrived to you with the "fold" side towards the bottom or side. Do not bend the Coroplast if it is resistant. If you are unsure how to fold it properly, please contact email@example.com for more information. Do not put any grids between the folded coroplast base.