Please make sure when you receive your box that you remove all the contents. The grids are cable tied together so unfastening them to get an accurate count. Specialty grids and other items may bundled with Standard grids. All Coroplast pieces are packed flat and often separated from metal by a cardboard insert. Small parts are placed in a plastic bag with a packing slip and instructions. Ensure that you have checked these areas.
Orders can also arrive as a two box shipment. You can verify which type of shipment you have by checking the upper right corner of your label where it will indicate “1 of 1”, “1 of 2”, etc. With two box shipments, one box often arrives before the other; however, the entire order can be marked delivered. Please wait 24 hours before contacting us to see if the other box is lagging.
Are you missing GRIDS or CONNECTORS?
If so, please COUNT for us the TOTAL number of grids and total number of connectors that you received, even if you've already assembled or partially assembled your cage. We need the total number you DID receive in order to really determine what is missing. More often than not, something was assembled according to what made sense rather than according to directions and this helps us figure it all out.
We need the total number of grids and connectors that you did receive in order to determine what is missing, even if you've already assembled or partially assembled your cage. More often than not, the product was assembled according to what made sense and not the instructions. This will help us to determine where the error occurred.