International Shipping Information
Yes, we ship Worldwide! All prices on this website are in USD.
How can I enter my international order?
On our CONTACT US page, please select INTERNATIONAL SHIPPING Quote, and give us your complete address and a descriptive list with quantities of items you'd like to order.
We’ll email you back with a quote for the most cost-effective shipping method whether it’s UPS, Fedex, or USPS based on the box size and weight of your order and how it’s best packaged for travel.
Typical transit time for Fedex and UPS is roughly one week; USPS is noted as 10 days, but sometimes may take longer.
If you decide to order, you’ll provide us your shipping information and order details. We’ll then enter the order manually for your approval and email a PayPal invoice for the total. Once payment is completed, it will go right into our production queue and will be shipped out in the next 1-3 business days. You will receive a tracking number by email once the label is made. You'll be able to track it once the package is picked up and enroute to you.
The shipping quote is for transportation only. Customary sales tax and customs fees will be billed to you by the carrier. It's best to check with your country's customs office to determine what costs to expect upon arrival. CURRENCY is in USD (US Dollars) on all prices, shipping and invoices. International orders are not returnable.
Canadian orders do not require a prior shipping quote. You can order directly on the website. All Canadian orders ship via UPS Standard. You will receive a UPS tracking number when the order ships.
Shipping cost at checkout is in USD and is for transportation only.
UPS will collect customary sales tax (HST or GST/PST per your province) at the time of delivery as well as the customs/broker fee ($10.00 USD if order subtotal is under $200 USD.) The Broker Fee is $25.75 USD on orders over $200 USD plus 2.7%. Keep in mind all USD funds will be converted to CAD funds.
You can contact UPS 800-PICKUPS to pay the fees prior to delivery.
Please let us know as soon as possible if you need to change or cancel your order. Once your order has been picked up, it is enroute to Canada and cannot be changed, cancelled or intercepted. Canadian orders are not returnable.
Can I use a Freight Forwarder?
Yes. However, keep in mind the shipping address you use for the order is our end user. If there’s a problem or damage or any other issue with your order, we can only replace as far as the address you entered on the order.
Can you combine my Cage Store and Market order?
Our sister site, Guinea Pig MARKET (fleece bedding and accessories) also ships worldwide. You can order directly and check out normally on Guinea Pig Market without having to first obtain a shipping quote because the box sizes are more traditional. Unfortunately, we cannot combine Cage Store orders with Guinea Pig Market. We would if it were possible.