as of 4/7/2020
ARE YOU STILL OPEN?
YES, we are still open! Thank you for your patience and understanding while we do our best to keep the store open and orders moving. We know it’s frustrating if you’ve been trying unsuccessfully to order.
We are down to one overworked man doing all of the production, kitting, packaging, etc. for your orders. In addition, our inventory of grids is running low. So, we must throttle orders right now so that we can process and ship what comes in and we are trying to stretch out inventory as long as possible.
WHEN CAN WE ORDER?
We open the store for ordering at
- 12pm (noon) Eastern time =
- 11am Central time =
- 10am Mountain time =
- 9am Pacific time
Because of pent up demand, we are needing to close the ordering window very quickly, lately within about 15-20 minutes (and that varies day-to-day). Once we reach our daily order limit, the store will shut down for the day and reopen tomorrow. If you cannot get your order in, please try again the next day. IF YOU ARE IN THE MIDDLE OF AN ORDER when we cut off ordering, you will NOT be able to complete the order. Please see the tips below:
BUT I KEEP TRYING AND CAN'T GET THROUGH. HELP!
Right now, because of the high demand:
- Be AT THE READY at the top of hour (times as noted above) with all of your colors, features and options decided. (Sorry, you cannot save your cart for later.) Have your credit card ready. Be sure about your shipping address. Be ready to order as soon as the store opens and get your order in quickly.
- Just getting items in your cart is not enough, you need to get all the way through checkout before we turn off ordering to get it through.
Please note that our sister store Guinea Pig Market (fleece, cozies, bedding, toys and such) has similar circumstances but works on a different schedule.
Thank you greatly for your patience and understanding during this time. If you have any questions feel free to reach out and contact us. We hope you and your loved ones remain safe and healthy.