By: Dani Starr, United States
ABSOLUTELY BEST DECISION! AMAZING CUSTOMER SERVICE!
As any guinea pig guardian would, when I decided to adopt two guinea pigs from my local rescue, I knew that I would have to make a c&c cage. Pet store cages are just far too small for guinea pigs, who need room to run around and make laps. Keeping guineas in a pet store cage is like keeping a dog or cat in a closet for their entire life. They NEED the space to run around.
Like most people, I was originally put off a tad by the price of the cages on the site. I could get two sheets of white coroplast for $13 at home depot, a total of $26. I could make my own 2x4 base, easy! And for under half the price of a cage base purchased here! Four ruined sheets of coroplast cut too small or too big, two trips to Home Depot to get more coroplast, two stab wounds from the carpet cutter, two rolls of duck tape, and six hours later, my base was complete and fit inside the grids.
Fast forward a few months, where I started getting the itch to expand my cage. A standard 2x6 wouldn't fit, as I didn't have the room to go length wise. A 3x4 would be the perfect fit.
As eager as I was to expand my cage, I didn't want to go through the trials and tribulations of making a new base when I struggled with it so much last time.
I also wanted to have grey or silver coroplast, which home depot nor any sign shops near me carried.
I finally decided to purchase a pre made coroplast base from the guinea pig cage store. I contacted them via email to inquire about making a custom 3x4 base.
I figured at the earliest, I'd hear back within the next three days. Imagine my shock when I received a reply that VERY NIGHT!
I was even more surprised when the response was a very friendly, multi paragraph email. Sue went into depth about answering my questions, and even mentioned some concerns she had regarding structure and cleaning that I didn't even think of.
She clearly cares about the customers, as she lead me away from purchasing a double cage stand which wouldn't of been structurally sound given I wanted a 3 grid wide cage. She chose to be honest, and give great advice, even if it meant the loss of a sale. Never before have I had that happen.
We corresponded through many emails to fine tune the details of what I needed, and she helped me whittle my list down. I was originally planning on purchasing more grids from them, and didn't even think about using the current ones I had and just purchasing another box from a local store to save on money, she was the one that suggested it.
Without me prompting her at all, she made suggestions on what they could do that would make it cheaper, such as simply folding the base so it would fit in the standard box.
Even though I asked a plethora of questions, she was very kind and fast in her response to each one.
The biggest shock of all, THE PRICE. I figured it was going to be a couple hundred easily. I imagined it would be between $200-$300.
NOPE. Only $139 bucks!! WITH SHIPPING!! That's it! I got a custom sized 3x4 silver base, a custom size silver c&c kitchen with white edging, extra white edging pieces, and a large white grid hay rack.
My mouth dropped when I read how CHEAP the price was.
I happily sent payment, and 7 days later, my package arrived.
I am absolutely in love with the silver color! It's has metallic sheen, and reminds me of a silver sharpie. It's very pretty! It only took a mere 10 minutes to tape everything together with clear packing tape, NO CUTTING OR SCORING! No tears or yells of frustration. It fit together like a glove.
My boyfriend (who could care less about the guinea pig cage) even commented on how he was impressed by how professional and nice it looked. The white trim really brings it up a notch, looks wise.
Never again am I ever going back to building things out of coroplast myself. While many people have no problems doing it, I am not one of those. Instead, I shall order ONLY from here! :D
Sue was even so kind to send an extra backing piece of coroplast as well. Now in the worlds of Hank Hill, "You never get customer service like this, I tell you what."
If you are deciding to purchase from them or not, DO! I can 100% guarantee that you will NOT be disappointed!
By: Tammy Hernandez, St. Louis, MO.